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General questions
Purchasing, warranty, and invoice
Technical support
General questions
WiFeed is available in three sizes:
S: 320 mm x 330 mm x 600 mm (length x width x height)
M: 360 mm x 370 mm x 780 mm
L: 470 mm x 420 mm x 1050 mm
The choice of feeder size depends on the dimensions of the space where it will be placed, as well as the daily needs of your pet for food.
Yes! The WiFeed feeder is designed to effectively store all standard types of kibble up to 20 mm.
The minimum portion size per meal is 50 grams, while the maximum can be up to 400 grams.
The WiFeed feeder keeps food fresh as long as it is properly sealed. The duration of freshness depends on the manufacturer’s instructions for the kibble, so it is recommended to follow the label to ensure optimal storage conditions.
At any time, the status of the food container can be monitored through the app, and users receive notifications when the food reaches 20%, as well as when it drops to 10%. These notifications automatically signal that it’s time to refill the food in the container.
It is planned to implement a data collection system that will allow for a more detailed analysis of pets’ dietary habits. The aim is to monitor meal regularity and the frequency of food consumption, helping to optimize nutrition and pet health.
Definitely! WiFeed is carefully constructed with rounded edges, ensuring the safety of all pets and household members.
Purchasing, warranty, and invoice
Products can be purchased exclusively through our website, wifeed.pet.
WiFeed is currently available in Serbia, and soon delivery will be available to all countries in the Balkans.
On our website, we offer the following payment options: credit and debit cards, PayPal, as well as Apple Pay and Google Pay.
Delivery costs may vary depending on the country. In Serbia, the delivery cost is up to 1.900 dinars (depending on which delivery service you select), and the delivery time may take up to a month.
After you place your order, you will receive an email with tracking information, including a link to check the delivery status, so you can see where your package is at any time.
Yes! WiFeed comes with a three-year warranty from the date of purchase, which is our way of confirming the quality and reliability of our products.
Our three-year warranty covers all manufacturing defects and material flaws that may affect the device’s performance. If you experience any issues during this period, feel free to contact us for support and resolution.
Technical support
On our website, you can find a clear guide showing the simple assembly process for your WiFeed feeder. A more detailed manual is also available for download to assist you during this process. Additionally, when the feeder is delivered, you will receive a printed manual containing all the necessary information and elements for proper assembly.
Yes! Our WiFeed feeder can be made of metal and is specially designed to withstand all outdoor conditions and weather, making it an excellent choice for feeding pets outdoors.
You can download the app from the App Store or Google Play, and the only requirement is to have a compatible mobile device with an internet connection.
To check the Wi-Fi signal status on the feeder, open the management app and look for the section with connection or device status information. There, you’ll see the signal strength and connectivity details.
To check the Wi-Fi signal status on the feeder, open the management app and look for the section with connection or device status information. There, you’ll see the signal strength and connectivity details. If the feeder is unresponsive or not connecting to the network, first check if the device is powered on and within Wi-Fi range. Then, try turning the feeder and router off and on again. If the issue persists, check if the app is updated or attempt to reconnect the device to the network through the app. If none of this helps, please contact customer support.
Yes, WiFeed support is here to assist you with any app-related issues. Our team of experts can provide you with the necessary information and instructions to resolve any technical challenges or concerns.
You can reach customer support via email or by filling out the form in the Service and Support section.
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